Work with us
BlueBox is a trusted provider of IT solutions and managed services, with extensive experience serving a variety of diverse clients and facilitating the innovative use of IT to help them achieve their goals.
Focusing on core IT, including cloud services and cyber security, we provide an extensive range of IT services from project planning, delivery and consultancy to fully managing or hosting IT systems. We support both Microsoft and Apple devices and we also provide IT training to make sure your staff have the skills they need to support end user adoption.
Why BlueBox?
At BlueBox, we pride ourselves on our team of talented individuals who are passionate about delivering secure, sustainable and innovative solutions to every challenge we face and every client we serve.
We recognize that the hallmark of a great business is recruiting the right team. Our people are our most valued asset, and we strive to bring out the best in every person. We are committed to creating a rewarding culture and developing the expertise of our staff to provide sustainable and innovative solutions for our clients.
To find out more about the opportunities available or to contact our HR department, please email yourcareer@blueboxit.ca
Technical Support Specialist
Posted, November 10, 2024
Employment type: Full time
Salary: Competitive
Office: Remote, Toronto, Ontario, Canada
Our Canadian operation is in need of a Technical Support Analyst to help assist our customers realize the potential from their IT.
This role focuses on providing a support as part of our service desk function, as the role is remotely based, communication is key, you will be required to effectively communicate to the team and customers when undertaking work within their environments.
Role Overview:
* Collaborate with teammates throughout the organization including those located in the UK.
* Communicate with dedication and focus to effectively serve our customers, keeping them informed of changes, improvements and incidents.
* Exceed our customers expectations by working with problem and risk management teams to identify areas of improvement for their systems.
* Work with our change management team to document, implement and communicate changes to our customers when undertaking maintenance.
* Escalate open issues with local client service directors to update customers on any SLA or KPI breaches.
Requirements:
* Experience working in an ITIL environment, covering change, problem and incident management.
* Experience working as part of a globally distributed team.
* Hardware troubleshooting, including Mac and PC.
* User administration, including account creation, deletion and modification across the Microsoft stack.
* Knowledge of the project lifecycle.
* A strong understanding of Infrastructure concepts.
* The ability to travel to customer sites when needed.
If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter to below:
We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.
Financial Analyst, IT Business Management
Posted, November 18, 2024
Employment type: Contract (W/Possibility of Extension)
Salary: Hourly rate, dependent on experience.
Office: HYBRID – Financial district of downtown Toronto (25 King St W, Toronto, ON M5L 1L5).
The Financial Analyst in IT Business Management (ITBM) will play a pivotal role in overseeing IT finance reporting, reporting directly to the Director of IT Business Management. This position involves working closely with our client, a leading entity in the mining industry, to enhance the management of assets and technology investments at their Toronto office.
The primary responsibilities include tracking budget performance, forecasting future financial obligations, and contributing to the transformation of IT into a business-centric function by consistently measuring key performance indicators (KPIs) related to financial performance.
The successful candidate will need to exhibit proficiency in facilitating cross-functional teams, financial accounting, relationship management, and change management. The role involves establishing and maintaining IT KPIs and user satisfaction metrics.
Role Overview:
- Monitor Capex and Opex Budget Performance for IT at a corporate level, providing monthly reports on budget vs. actuals, forecasts, and IT function expenditures. Explain variances on a monthly basis.
- Lead IT Financial Planning for the corporate office, gathering budgetary requirements from IT functional areas for a 3-year Capex and Opex budget submitted annually for approval.
- Track financials for both IT and business projects, collaborating with IT Procurement, Vendor Management, and Contract Management to align with legal practices at the corporate office.
- Report IT costs and track expenses related to contracts, licenses, and services, offering visibility into technology costs and monitoring Shadow IT.
- Provide monthly IT time allocation reports and IT cross-charge reports to the Tax department for intercompany cost sharing.
- Maintain high personal productivity while fostering collaboration with stakeholders.
Requirements:
- A minimum of a University Degree or College Diploma in Business, Finance and Accounting, or Computer disciplines with three (3) to five (5) years of relevant experience.
- Experience working with IT functions and business areas, demonstrating an understanding of technology use at a company level and business principles.
- Ability to work collaboratively in a team environment.
- Strong critical and analytical thinking skills.
- Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
- Effective prioritization and deadline management skills.
- Ability to work independently with minimal supervision.
- High Proficiency in using Microsoft Office Products and SharePoint.
- Functional and non-functional analysis skills.
- Excellent documentation and organizational skills.
- Preference given to those with experience using JD Edwards (SCM Module), Insight Reporting (Hubble), and Service Now.
Language
- English (Required)
- Fluency in Spanish and/or Portuguese will be considered an asset.
If this opportunity interests you, and you meet all of the above requirements, please submit your resume below:
In accordance with the Freedom of Information and Protection of Privacy Act, your personal information will only be used for candidate selection.
We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.
