News & Events
IT Outsourcing for small business
Posted by Melanie Mohan – 01.06.2020
With the ever-changing tech landscape, what’s the best choice for small businesses and startups who can’t afford a full IT team?
We’ve found that many businesses don’t have the requirements to house a full IT Team on-site, most don’t have the appetite or simply the size to warrant a CIO, Director of infrastructure and applications, layers of IT management and the vast teams below them to maintain their security, development and infrastructure.
The team at BlueBox IT Services can partner with you to ensure your IT needs are met. Our advisory services allow us to monitor the current and future state of your systems. Our project team work side by side with you to ensure we meet your expectations and deliver solutions that meet your requirements. Our service desk enables you to have peace of mind knowing you’re in safe hands if things go wrong.
While the vast amount of Managed Service Providers paint a great picture of certifications and fully-trained staff, they often lack the communication skills required to work with varying client bases. One-man bands are prevalent in the industry, meaning a lack of knowledge amongst the ranks of the service desk who have a single Microsoft certified engineer working at the top, whilst the other staff struggle to achieve first-call resolution, often having to wait in line to carve out time with the more experienced staff.
BlueBox works to ensure cross-training amongst all team members. We communicate in a language you can understand, working hard to adhere to ITIL processes. Problem and change management meetings help our teams review underlying issues so we can remedy problems before they surface. Client handover meetings ensure we have dedicated account reviews with the teams so they can understand the infrastructure supporting your business.
We know our clients, we know the space they operate in, we know their technical challenges and help overcome them. We listen to feedback and foster partnerships through trust, hard work and responsibility.
Contact us today to speak to an expert 647-812-0860.