Managed Services

Is your team feeling the pressure? Do you want to reduce costs? Are you dissatisfied with the lack of flexibility and availability of services when choosing to outsource your IT function?

BlueBox is a refreshingly different managed service.  We understand that every client has individual goals and requirements. Our selective outsourcing service delivers tailored IT support and solutions targeted towards your specific business needs, delivering within budget, security and compliance parameters. You can focus on doing what you do best, in full confidence that you can rely on our optimized IT support.

Choose the IT support services that are right for your business needs.

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End User Support

Our responsive first line of support is available when you need it, aligned to your defined SLAs.

Advantages:

Operation centre based in Canada
End user support available 24/7
Monthly service reporting 
Optional out-of-hours service 
Helpdesk portal allowing users to track, update and manage tickets
30 second target answer time
Flexible contract terms

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Full IT Outsourcing

We offer tailored support, maintenance and management options for your IT infrastructure and users aligned to your defined SLAs.

Advantages: 

Service levels tailored to your needs, enabling predictable and transparent control over your costs
Access experienced resources and skills to add value and stability to your business
Outsourcing provides access to a broad base of technology and industry knowledge
Change management controls put in place
Operation centre based in Canada

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Infrastructure Management

Avail of our 24/7 support, maintenance and management for your IT infrastructure, aligned to your defined SLAs.

Advantages: 

Support and maintenance available 24/7
Canadian operation centre
Helpdesk portal allowing users to track, update and manage tickets 
Out-of-hours patching to reduce downtime, security breaches and other risks 
24/7 monitoring by industry-leading management tools
Proactive analysis of capacity and usage enabling responses before problems result

Service Desk

Our service desk delivers all levels of support including 1st, 2nd and 3rd line to a wide variety of users throughout our operation centre. Our Canada-based teams provide the best possible service desk experience.

Available 24/7
Varying levels of escalation ensure incidents are dealt with around the clock
On-site resourcing option
Dedicated account management
Available to attend on-site if required

Service Management

It is essential for your business to have a well planned, designed, managed and delivered IT service, as organizations become increasingly dependent on IT to enable them to achieve their company vision, business strategy and goals.

At BlueBox, we align ourselves to the high standards of ITIL, a recognized best-practise framework in IT service management, to provide a holistic overview of your systems, problems and incidents. We work to understand the value of your IT services, ensure that your IT services facilitate your desired outcomes, and to understand and manage all of the costs and risks associated with those services. We can complement your current IT function by providing end-to-end management of your IT systems.

We can help you define and test your IT business continuity plan, including;

  • Problem Management and analysis of recurring issues
  • Proactive Monitoring to prevent and spot issues early
  • Patching and Change Management to reduce security breaches or downtime
  • Asset Management – we can remotely monitor and support all devices
  • Supplier Management and integration to manage escalations and resolve issues
  • Security Management to aid you in securing your environment
  • IT Service Continuity Management

Self-Serve

Self-service portal for client access 24/7/365

Our online service portal gives our customers the access to review, modify, manage and update their own tickets. The portal is available on all platforms, allowing you to place a service request anytime – or search the knowledge base to instantly resolve some issues yourself.

We use industry-leading monitoring and automation tools to help monitor our customers’ environments and infrastructure, allowing customized alerts for events as they happen. A deep history of events is automatically created and monitored, to ensure patterns can be spotted.

Our Customers

We’ve worked with BlueBox for as long as I can remember. The partnership we have means we can focus on delivering the business, with a team of technical experts – who understand our requirements – supporting our IT Infrastructure.

Simon Heer
Managing Director, Grapnel Tech Services LLC

Due to the nature of our business we require a single point of contact for our IT requirements. I know that I can depend on BlueBox to be available and come forward with the right solutions to meet our business needs. I can rely on the support team to rapidly address our issues.

CLINTON JOSE
Managing Director, ATC

Working with the team at BlueBox is great! They approach each technical challenge without hesitation. Better still, they understand our business and our users, which makes them feel more like colleagues than previous providers we have worked with.

Mischa COUVRETTE
Director of Operations, Kibble


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    Contact Details

     BlueBox IT Services LTD. – Canadian Branch

            1 Yonge Street, Suite 1801,
            Toronto, Ontario
            M5E 1W7, Canada

      sales@blueboxit.ca

      +1 647-812-0860