End User Support

A full, ready to respond Service Desk

From startups with no need for a full IT help desk, to established businesses juggling increased demand and an overloaded help desk, we can help. We recognize the importance of striking the right balance and our end user support can help maximize your focus and productivity. Our selective outsourcing service delivers tailored end user support and solutions targeted towards your specific needs, delivering within budget, security and compliance parameters. You can focus on doing what you do best, in full confidence that you can rely on us to ensure your end users are fully supported 24/7.

How we can help

Our outsourced help desk offers significant benefits to both your business and end users, enabling you to maximize productivity in an efficient and cost-effective manner, without compromising on quality. This frees up your team to focus on the core strategy and initiatives that have the biggest impact on your business.

Outsourcing to BlueBox can complement your current service desk, increasing output quality and end user satisfaction by;

  • Covering meetings, busy periods and holidays in addition to providing support outside of traditional working hours and within different time zones.

  • Working with external parties on your behalf to take full ownership of the issue and ensure the end user is updated throughout the lifecycle of the ticket.

  • Attending site if required to assist with installation, troubleshooting, hands and eyes support.

Focal Points

  • Benefits and features of end user IT support

  • A predictable monthly cost

  • Canada-based operation centre

  • Monthly reporting 

  • Self service portal

  • Flexibility

Why BlueBox

  • 24/7 Support

  • Canada-based operation

  • Flexible

  • Available

  • Highly skilled

  • Proven method

  • Market leading experience

  • Broad range of services

Our Customers

We’ve worked with BlueBox for as long as I can remember. The partnership we have means we can focus on delivering the business, with a team of technical experts – who understand our requirements – supporting our IT Infrastructure.

Simon Heer
Managing Director, Grapnel Tech Services LLC

Due to the nature of our business we require a single point of contact for our IT requirements. I know that I can depend on BlueBox to be available and come forward with the right solutions to meet our business needs. I can rely on the support team to rapidly address our issues.

CLINTON JOSE
Managing Director, ATC

Working with the team at BlueBox is great! They approach each technical challenge without hesitation. Better still, they understand our business and our users, which makes them feel more like colleagues than previous providers we have worked with.

Mischa COUVRETTE
Director of Operations, Kibble


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    Contact Details

     BlueBox IT Services LTD. – Canadian Branch

            1 Yonge Street, Suite 1801,
            Toronto, Ontario
            M5E 1W7, Canada

      sales@blueboxit.ca

      +1 647-812-0860