Full IT Outsourcing

Fully available Canadian IT outsourcing

Organisations are expected to perform quickly and efficiently to deliver their products and services, it’s had to focus on technology during this delicate Outsourcing your infrastructure management frees up your team to focus on the core strategy and initiatives that add most value and have the biggest impact on your business. Outsourcing will enable you to gain greater stability and apply more focus on your business objectives.

How BlueBox can help

We offer bespoke, pick and mix services to suit your needs and demands, we can support projects, growth, day-to-day operations and more.

You have the ability to request assistance for your end users, management of infrastructure, segments of your network or all of your IT operation over to us. We’re ready to improvise, adapt and overcome your technology challenges allowing your teams to dedicate more time to focus on your business.

Endless support
We can help supply full, supplemental or after hours support for your entire IT Operation during normal working hours, and with our optional out of hours offering you can rest assured that we’ve got your covered. You have the ability to review and submit tickets using our helpdesk portal, we can support VIPs, end users, devices and infrastructure all from our Canadian-based operation centre.

A truly helpful helpdesk
Our Canadian-based service desk provides a wide range of support from traditional 1st, 2nd and 3rd line to our preventative and protection engineers we pride ourselves by offering an exceptional experience at a time when you need it.

Problem Management
Reoccurring issues are usually an underlying sign of a bigger issue, our service desks is complemented with ITIL aligned processes and service management including (but not limited to) change, incident and problem management, allowing trends to be identified and resolved before growing into a serious issue.

Exposure
Access experienced resources and skills to add value and stability to your business, which can provide you with the necessary advice empowering you to make better decisions to support your projects, purchases and changes.

Focal Points

  • Access to our self-service portal to open ticket and review our knowledge base

  • Canadian-base operation centre

  • Tap into our knowledgable, professional resources to compliment your current portfolio

  • Available reporting to allow you to review service standards and SLAs

  • Easier forecasting and budgeting with monthly costs

  • Bespoke, scalable service models which offer full customisation vs other ‘one size fits all’ approaches

  • Dependable help that’s available when you need it

Why BlueBox

  • 24/7 Support

  • Canada-based operation

  • Flexible

  • Available

  • Highly skilled

  • Proven methods

  • Market leading experience

  • Broad range of services

Our Customers

We’ve worked with BlueBox for as long as I can remember. The partnership we have means we can focus on delivering the business, with a team of technical experts – who understand our requirements – supporting our IT Infrastructure.

Simon Heer
Managing Director, Grapnel Tech Services LLC

Due to the nature of our business we require a single point of contact for our IT requirements. I know that I can depend on BlueBox to be available and come forward with the right solutions to meet our business needs. I can rely on the support team to rapidly address our issues.

CLINTON JOSE
Managing Director, ATC

Working with the team at BlueBox is great! They approach each technical challenge without hesitation. Better still, they understand our business and our users, which makes them feel more like colleagues than previous providers we have worked with.

Mischa COUVRETTE
Director of Operations, Kibble


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    Contact Details

     BlueBox IT Services LTD. – Canadian Branch

            1 Yonge Street, Suite 1801,
            Toronto, Ontario
            M5E 1W7, Canada

      sales@blueboxit.ca

      +1 647-812-0860